PH247 – Privacy Policy and Data Protection for Filipino Players

At PH247, we value your privacy and are fully committed to safeguarding your personal information. This Privacy Policy outlines how PH247 collects, processes, and protects data when you access our services through the Register, Login, or PH247 App.

We understand that security and transparency are essential in online gaming. As a trusted gaming hub in the Philippines, PH247 ensures every player enjoys a safe, fair, and compliant experience — whether you play via desktop, mobile browser, or after a Download of our official app.

1. Introduction

This Privacy Policy applies to all users of PH247 located in the Philippines. By using our website or app, you agree to the collection and use of information as described herein.

Our privacy framework follows international data protection principles and adheres to the Philippine Data Privacy Act of 2012 (RA 10173), ensuring full compliance with national standards for online data management.

2. Information We Collect

When you interact with PH247 — during registration, login, gameplay, or transactions — we may collect the following data:

a. Personal Information

  • Full name
  • Date of birth (for age verification)
  • Mobile number
  • Email address
  • Payment details (for deposits and withdrawals)
  • Government-issued ID for KYC Verification

b. Technical Information

  • Device type (desktop, mobile, tablet)
  • Browser information
  • IP address and approximate geolocation
  • Login timestamps and session duration
  • Cookies and usage data

c. Transactional and Gameplay Data

  • Deposit and withdrawal history
  • Game activity logs (Slots, Table Games, Live Games, etc.)
  • Bonus redemptions and promotions claimed

d. Communication Data

  • Messages and inquiries sent via the Help Center or Live Chat
  • Emails or messages exchanged with PH247 customer support

3. How We Use Your Information

PH247 uses your information for legitimate business and operational purposes, including but not limited to:

  1. Account Management – To create, maintain, and verify your player account.
  2. Service Delivery – To process transactions, payments, and withdrawals securely.
  3. KYC and Verification – To comply with identity verification, anti-fraud, and anti-money laundering regulations.
  4. Customer Support – To assist you via Contact Support or Live Chat.
  5. Personalization – To recommend games, promotions, or events based on your activity.
  6. Analytics and Security – To monitor usage, prevent unauthorized access, and maintain fair play integrity.
  7. Marketing Communication – To inform you about bonuses, promotions, and PH247 updates (with your consent).

4. Legal Basis for Processing

PH247 processes personal data under the following lawful bases:

  • Consent – When you voluntarily provide data during registration.
  • Contractual Necessity – To fulfill services such as deposits, withdrawals, and gaming activities.
  • Legal Compliance – To meet obligations under the Data Privacy Act and related regulations.
  • Legitimate Interest – To enhance security, detect fraud, and improve the player experience.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill our legal and regulatory obligations;
  • Resolve disputes;
  • Enforce our Terms & Conditions; and
  • Maintain accurate transactional records for tax and audit purposes.

When your data is no longer needed, PH247 permanently deletes or anonymizes it in accordance with secure data destruction standards.

6. Data Sharing and Disclosure

PH247 does not sell or trade player data. However, we may share limited information with trusted third parties for legitimate operational purposes:

  • Payment Processors (for secure GCash, Maya, and bank transactions)
  • Verification Partners (for KYC and age verification)
  • Regulatory Authorities (when legally required)
  • Technical Service Providers (for hosting, analytics, and security maintenance)

Each partner is contractually obligated to handle data according to strict confidentiality and security measures.

7. Cookies and Tracking Technologies

PH247 uses cookies to enhance performance and personalize user experiences. Cookies help us:

  • Remember user preferences (language, game type, device settings)
  • Track analytics and user interaction to improve navigation
  • Identify login sessions for security and fraud prevention

You can manage or disable cookies through your browser settings. Note that certain site functions — such as auto-login and promotion tracking — may not work properly without cookies.

8. Security of Player Data

PH247 employs multiple layers of security protection including:

  • SSL encryption for all data transfers
  • Firewalls and intrusion detection systems
  • Multi-factor authentication for administrative accounts
  • Encrypted storage of sensitive payment information

Only authorized personnel with verified credentials can access player data, and all access is logged and monitored for compliance.

9. Your Rights Under the Data Privacy Act

As a Filipino player, you have specific rights under the Philippine Data Privacy Act of 2012, including:

  1. Right to Access – Request a copy of the data we hold about you.
  2. Right to Rectification – Correct any inaccurate or outdated information.
  3. Right to Erasure – Request deletion of personal data under lawful conditions.
  4. Right to Object – Withdraw consent for certain types of processing.
  5. Right to Data Portability – Obtain your data in a structured digital format.

To exercise these rights, you can contact our Data Protection Officer through the Help Center.

10. Player Verification and Age Restriction

To protect minors, PH247 restricts registration to players aged 21 and above.
During KYC Verification, you must submit valid identification to confirm your age and identity. Accounts found to belong to underage individuals are immediately suspended and reported for further compliance actions.

11. Marketing and Communication Preferences

Players can opt in or out of promotional updates anytime. PH247 occasionally sends marketing messages about:

You may unsubscribe by following the instructions in each email or contacting our support team directly.

12. Responsible Gaming and Data Ethics

As part of our Responsible Gaming policy, PH247 uses behavioral data responsibly to identify patterns of risky play and to offer early intervention when needed.
This process is fully automated, non-invasive, and compliant with ethical data handling standards.

13. Third-Party Links

Our website and app may contain links to third-party platforms, including game providers and affiliates.
PH247 is not responsible for how these external sites handle data. We recommend reviewing their privacy policies before submitting personal information.

14. International Data Transfers

Although PH247 primarily serves the Philippines, certain service providers may operate internationally.
Whenever data is transferred outside the Philippines, we ensure it is protected under equivalent data protection agreements that meet Philippine legal standards.

15. Updates to This Privacy Policy

PH247 reserves the right to modify or update this Privacy Policy at any time to reflect legal changes, system upgrades, or new service features.
When updates occur, we will:

  • Post the revised version on this page;
  • Update the “Last Modified” date; and
  • Notify registered users via email or in-app message if the changes are significant.

Your continued use of PH247 after updates means you accept the revised policy.

16. Contact Our Data Protection Officer

If you have questions, complaints, or requests related to privacy and data protection, contact us through the Help Center or reach our Data Protection Officer (DPO) at:

Email: dpo@247ph.org
Address: PH247 Compliance Office, Metro Manila, Philippines
Availability: Monday to Friday, 9 AM – 6 PM (Philippine Time)

17. Security Tips for Players

PH247 encourages every player to follow these best practices for online safety:

  • Keep your Login credentials private and avoid sharing them.
  • Create strong passwords and update them regularly.
  • Always verify you are visiting the official site: https://247ph.org/
  • Avoid downloading unofficial app versions — use only the Download page.
  • Monitor your account activity via My Account frequently.

By following these tips, you add another layer of protection to your PH247 experience.

18. FAQs – Privacy Policy PH247

  1. What information does PH247 collect?
     Basic personal data, device details, and gameplay activity required for account management and security.
  2. Is my data shared with others?
     Only with verified partners such as payment processors and KYC providers under strict confidentiality agreements.
  3. How does PH247 protect my data?
     Through encryption, firewalls, and secure multi-layer authentication systems.
  4. Can I delete my account and data?
     Yes. You may request deletion through the Help Center.
  5. Is my information safe on the PH247 App?
     Yes. The PH247 App uses the same encryption standards as the website.
  6. How long do you keep my data?
     Only as long as necessary for compliance, recordkeeping, and support purposes.
  7. What if I suspect unauthorized activity?
     Change your password immediately and report the issue via Live Chat.
  8. Does PH247 comply with the Data Privacy Act?
     Absolutely. PH247 follows the Data Privacy Act of 2012 (RA 10173).
  9. Can minors register?
     No. Only players aged 21 and above can create accounts.
  10. Where can I find more information?
     Review this page or contact our Data Protection Officer anytime.

19. Conclusion

PH247 values transparency, security, and responsibility. We continuously improve our systems to ensure your personal data is handled with the highest care and integrity.
By registering, logging in, or downloading the PH247 App, you place your trust in us — and that trust is something we work to protect every single day.

To learn more about our platform’s standards, visit: